The Medlite Driver App is designed for drivers providing Non-Emergency Medical Transportation (NEMT) services. This app allows drivers to efficiently manage their assigned trips, update trip statuses, and record essential transportation details in real time. This application is intended for authorized Medlite drivers only.
1. Introduction
Medlite ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Medlite Driver mobile application (the "App" or "Driver App").
By downloading, installing, accessing, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
To perform Non-Emergency Medical Transportation (NEMT) services effectively and in compliance with healthcare rules, the App collects specific types of information, including:
- Driver Account Information: Login credentials, name, email address, phone number, and dispatch-assigned driver ID.
- Driver Credentials & Compliance: Vehicle identifiers, license numbers, and certifications.
- Trip and Route Data: Assigned daily schedules, pickup/drop-off locations, trip milestones, and actual travel paths.
- Device & Usage Data: Device model, operating system version, connection status, IP address, and application performance/crash logs.
3. How We Use Your Information
We process the collected data to support NEMT operational efficiency, legal compliance, and accurate billing. Key purposes include:
- Allowing drivers to view and manage daily NEMT schedules.
- Providing turn-by-turn navigation and pickup/drop-off logistics.
- Documenting trip statuses in real time (e.g., "Arrived," "Patient On Board," "Completed").
- Ensuring accurate trip documentation and mileage tracking to support billing claims.
- Streamlining operational communications between drivers and dispatchers.
- Confirming service-level requirements and compliance with state and federal regulations.
4. Real-time Location Data
Crucial Feature Notice: To verify NEMT trip execution, calculate mileage for insurance billing, and provide real-time updates to dispatchers, the App collects and tracks your precise geographical location.
Background Location Access: The App requires continuous location access while a trip is active. This includes background tracking even when the App is minimized or the screen is locked, enabling seamless mileage tracking and dispatch status updates during transport. Location collection ceases once you go offline or complete your shift.
5. Data Security & HIPAA Compliance
We take patient and driver data protection seriously. All trip data, including passenger schedules and transport records, are securely transmitted and stored in accordance with healthcare data privacy laws and HIPAA compliance standards.
We employ industry-standard encryption protocols (SSL/TLS in transit and encryption at rest) and access controls to shield information from unauthorized exposure or alteration.
7. Data Retention
Because we operate in the healthcare transportation space, we retain trip logs, driver records, and billing confirmation data as required by applicable state and federal record retention regulations (often up to 6-7 years for HIPAA audit logs and medical billing compliance).
8. Contact Us
If you have any questions or feedback about this Privacy Policy, please contact our privacy compliance officer:
Medlite Bill Privacy Office
Email: support@medlitebill.com
Address: United States
Phone: +1 302-304-9807